Terms of Service

By accessing or using the Klout platform ("Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. These Terms constitute a binding agreement between you and Klout (Pty) Ltd ("Klout", "we", "us", or "our").

You must be at least 18 years old to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

To use the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use of your account

Klout is a UGC (User-Generated Content) creator marketplace that connects brands with content creators in South Africa. Brands subscribe to a monthly plan to post briefs and book creators for authentic UGC content. Creators can showcase their work, set their rates, and receive bookings from brands.

• Brand plans are billed monthly in South African Rand (ZAR) and are non-transferable
• Plan tiers and their active-campaign limits are as displayed on the platform at /brand/plan
• Your plan determines how many active campaigns you can run at once; posting briefs and inviting creators within that limit costs nothing extra
• Creator booking fees are separate from your plan and are held in escrow until you approve the delivered work
• Refund requests for plan payments must be submitted within 7 days of purchase
• Platform commission is deducted from creator earnings as displayed on the platform
• All payments are processed securely through TradeSafe (tradesafe.co.za). We do not store your credit card or banking details.

You agree not to:

• Use the Platform for any unlawful purpose
• Impersonate another person or entity
• Upload content that infringes on intellectual property rights
• Harass, abuse, or harm other users
• Attempt to gain unauthorised access to the Platform or other users' accounts
• Use automated tools to access the Platform without written consent

Creators retain ownership of their content. By uploading content to the Platform, creators grant Klout a limited, non-exclusive licence to display, store, and transmit such content solely for the purpose of operating the Platform. Brands receive usage rights to booked content as agreed between the brand and creator in the booking terms.

Your use of the Platform is subject to our data protection practices in compliance with POPIA. By using the Platform, you:

• Consent to the collection and processing of your personal information as described in our Privacy Policy
• Acknowledge that your information may be shared with other platform users as necessary to provide the service
• Understand your rights under POPIA, including the right to access, correct, and delete your personal information

For full details, please review our Privacy Policy.

To the maximum extent permitted by law, Klout shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Platform. Our total liability shall not exceed the amount you paid in plan fees in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless Klout and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform or violation of these Terms.

We may suspend or terminate your account at any time for conduct that violates these Terms or is harmful to other users, us, or third parties. You may also terminate your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. We will retain your data as required by law and as described in our Privacy Policy.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be resolved through mediation, and if unsuccessful, through the courts of South Africa.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.